 |
|
| 1. |
What language lab
system do you currently have and who is
the vendor? |
| |
Sony |
| |
|
| 2. |
How
long have you had the system/been actively
using the system? |
| |
1
year |
| |
|
| 3. |
What
has your experience been with: |
| |
The
equipment/hardware: Superb |
| |
The
software: Does everything we need
it to do. |
| |
The
integration of hardware and software:
Very satisfied. |
| |
|
| 4. |
Have
you found that the following have lived up
to the claims of the vendor? |
| |
The
equipment/hardware: Yes |
| |
The
software: Yes |
| |
The
integration of hardware and software:
Yes |
| |
|
| 5. |
What
has your experience been with the vendor in
terms of: |
| |
Quality
of installation: Excellent |
| |
Meeting
schedules set: Excellent |
| |
|
| |
Skill
and knowledge of hardware/software/how to
integrate existing language learning software
with the system: Top notch |
| |
|
| |
Efficiency
of Service: That is why we chose
them. |
| |
|
| |
Return
calls promptly?: Always |
| |
|
| |
Get
whatever problems you may have had solved
promptly?: Yes, our only problems
have been with our own IT Department. CTS
has always done its part and has worked
very well with our IT Department. We do
have some internal IT problems that sometimes
slows the resolution of any problems we
have had. These have been minor problems
and have nothing to do with the Sony system
itsellf. |
| |
|
| |
Effectiveness
of Service-that is, after the vendor solved
the problem, were you satisfied with the
solution? Yes. CTS will keep working
on any problem until it is completely solved. |
| |
|
| 6. |
What
has your experience been with the vendor in
terms of training of lab technicians and/or
managers and faculty? Have the following met
your needs: |
| |
|
| |
The
initial training: Yes |
| |
|
| |
Amount:
Very adequate. Faculty needs vary
depending on how tech savvy they are. CTS
provudes what is needed. |
| |
|
| |
Frequency:
As mush as we need. When we call, CTS comes.
CTS also has Sony user group meetings three
times per year in addition. This has been
very helpful to faculty. We learn as much
from each other, get ideas, etc. This is
a great support. |
| |
|
| |
Responsiveness
to repeat calls for training of newly hired
faculty/lab staff or faculty that needed
more extensive training after the initial
training: Very fine. |
| |
|
| 7. |
Describe
the process you used to decide which lab
system you wanted. What, if any, other lab
systems did you consider? Who was the vendor?
Why did you choose the system/ vendor that
you did? |
| |
We
considered several. This was a process of
many years. In the end, it was between Tandberg/ETU
and Sony/CTS. We chose Sony and CTS because
our checks with past references led us to
believe that CTS would provide suprerior
support, training, and efficiency. Both
lab systems were good. Comparable in terms
of capabilities as far as we could tell.
We liked, however, that CTS is in Connecticut,
that is has put in far more digital labs
than ETI, has more experience, that the
parts and software are made in the US and
are readily available and that schools using
Sony and CTS were satisfied. |
